Privacy Policy

Introduction

mmcw (referred to as "we", "us", or "our") is committed to protecting the privacy and personal data of every user who accesses our platform. This Privacy Policy explains in clear terms what information we collect, how we use it, with whom we may share it, and what controls you have over your personal data.

By registering an account or using any service on mmcw, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document periodically, as it may be updated to reflect changes in our operations or applicable regulations. This policy applies to all users located in Bangladesh and wherever our services are accessible.

Information We Collect

To provide you with a safe, personalised, and compliant betting and casino experience, mmcw collects several categories of information. We collect only what is necessary to deliver and improve our services.

• Identity information: full name, date of birth, and national identification details provided during registration or account verification.
• Contact information: email address, phone number, and residential address (city and district level, e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial data: transaction history, deposit and withdrawal amounts, and payment method references (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — we store references only, never full card numbers.
• Usage data: pages visited, games played, bet amounts, session duration, device type, operating system, and browser information collected automatically when you interact with the platform.
• Communications data: records of support conversations, feedback submissions, and any correspondence sent to [email protected].

We do not knowingly collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance. If you believe we hold data about you that is inaccurate or excessive, please contact us so we can review and correct it.

How We Use Your Information

mmcw uses collected data for clearly defined purposes only. We do not use your data for purposes beyond those described in this policy without seeking your explicit consent first.

• Account management: to create, verify, maintain, and secure your mmcw user account, including identity verification and age confirmation (21+ only).
• Service delivery: to process deposits via bKash, Nagad, Rocket, and other supported payment methods, settle winnings, and facilitate withdrawals to your nominated account.
• Fraud prevention and security: to detect, investigate, and prevent unauthorised access, suspicious transactions, money laundering, and other unlawful activities on the platform.
• Service improvement: to analyse anonymised usage patterns, test new features, optimise game performance, and personalise the platform experience for players in Bangladesh.
• Customer support: to respond to queries, resolve disputes, process bonus claims, and communicate important service updates including changes to terms or this Privacy Policy.

Data Sharing and Disclosure

mmcw does not sell, rent, or trade your personal information. We may share data in limited, specific circumstances to operate our platform lawfully and securely. All third parties with whom we share data are contractually bound to handle it responsibly and confidentially.

Disclosure situations include:

• Payment processors: bKash, Nagad, Rocket, Upay, and international card networks receive the minimum data required to verify and complete your financial transactions securely.
• Identity verification providers: regulated KYC service partners who assist in confirming player identity and age (21+) in compliance with responsible gaming standards.
• Legal authorities: we will disclose data when required to do so by applicable law, court order, or regulatory request, and only to the extent required by that obligation.

Payment Data and Financial Privacy

All financial transactions on mmcw — including deposits and withdrawals via bKash, Nagad, Rocket, and card networks — are processed through encrypted, industry-standard payment gateways. We do not store full card numbers, CVV codes, or complete mobile banking credentials on our servers at any time.

Transaction amounts, reference IDs, and timestamps are logged for account integrity purposes, to facilitate accurate dispute resolution, and to comply with financial record-keeping requirements. You may review your full transaction history at any time through your account dashboard.

Cookies and Tracking Technologies

mmcw uses cookies and similar tracking technologies to deliver a functional, personalised experience. Cookies are small data files stored on your device that allow the platform to remember your session, language preference, and certain site settings. We use three categories of cookies: (1) essential cookies necessary for the site to function; (2) performance cookies that help us understand how users interact with mmcw; and (3) preference cookies that remember your settings between visits.

You may disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may limit some functionality of the mmcw platform. We do not use cookies to serve third-party advertising networks or allow external tracking pixels from unrelated websites.

Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. For active accounts, data is retained throughout the period your account remains open and for a defined period thereafter.

Following account closure or an extended period of inactivity, we will anonymise or securely delete personal data that is no longer needed, subject to any legal requirements that mandate retention for a specific minimum period. Financial transaction records may be retained for longer periods where required by applicable law.

Your Rights Over Your Personal Data

As an mmcw user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Request":

• Right of access: you may request a copy of the personal data we hold about you at any time, free of charge within reasonable limits.
• Right of rectification: if any personal data we hold is inaccurate or incomplete, you may request that we correct it promptly.
• Right of erasure: subject to legal retention requirements, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: you may request that we temporarily pause processing of your data while a query or objection is being reviewed.

We aim to respond to all privacy requests within 30 days of receipt. Complex or high-volume requests may require additional time, in which case we will notify you of the expected timeline.

Security Measures

mmcw implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our technical and organisational measures include SSL/TLS encryption for all data in transit, secure server infrastructure with restricted access controls, regular security audits and vulnerability assessments, and staff training on data handling best practices.

While we take every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights and freedoms, we will notify affected users and take immediate remedial action in accordance with our incident response procedures.

Third-Party Links

The mmcw platform may occasionally reference or feature content associated with third-party providers such as game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) or payment partners. Any links to external sites — though rare on this platform — are provided for informational purposes only. mmcw is not responsible for the privacy practices or content of those third-party services, and we encourage you to review their privacy policies before engaging with them.

Children's Privacy and Age Restriction

mmcw is strictly an adult platform. Our services are available only to individuals aged 21 years and above. We do not knowingly collect, store, or process personal data from individuals under 21. If we discover that a minor has registered an account or submitted personal information, we will immediately suspend the account and delete all associated data. If you believe a person under the age of 21 has accessed our services, please contact us immediately at [email protected] so we can take appropriate action.

Changes to This Privacy Policy

mmcw reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of the mmcw platform after any changes have been posted constitutes your acceptance of the revised policy.

We recommend bookmarking this page and reviewing it periodically so you remain fully informed about how your personal data is being handled. If a future change materially reduces your privacy rights, we will provide at least 14 days advance notice before the change takes effect.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way mmcw handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related inquiries promptly and transparently.

You may reach us at any time by emailing [email protected]. Please include "Privacy Request" in the subject line so your message is directed to the appropriate team member. We aim to acknowledge all privacy inquiries within 2 business days and to provide a full response within 30 days.